Terms & Privacy Policy

Our commitment to protecting your privacy and providing transparent services

Terms of Service

1. Service Agreement

By using Oasis Talk's services, you agree to these terms. Our services are provided "as is" and are subject to the following conditions:

  • Services are provided by licensed mental health professionals
  • Treatment success cannot be guaranteed
  • Emergency services are not guaranteed to be available
  • We reserve the right to refuse service

2. Appointments and Cancellations

We maintain a strict appointment and cancellation policy to ensure quality care for all clients:

  • 24-hour notice required for cancellations
  • Late cancellations may incur a fee
  • Repeated no-shows may result in service discontinuation
  • Arrival 15+ minutes late may require rescheduling

3. Payment Terms

Our payment policies are designed to maintain transparent and fair billing practices:

  • Payment is due at time of service
  • We accept major credit cards and insurance
  • Sliding scale fees available for eligible clients
  • Insurance claims are filed as a courtesy

4. Online Services

For virtual therapy sessions and online resources:

  • Stable internet connection required
  • Private, quiet environment necessary
  • Technical issues may require rescheduling
  • Emergency services may be limited

Privacy Policy

1. Information Collection

We collect and maintain the following types of information:

  • Personal identification information
  • Health and medical history
  • Treatment records and progress notes
  • Payment and insurance information

2. Use of Information

Your information is used solely for:

  • Providing and improving our services
  • Treatment planning and coordination
  • Billing and administrative purposes
  • Legal and regulatory compliance

3. Information Protection

We implement comprehensive security measures:

  • HIPAA-compliant data storage
  • Encrypted communications
  • Staff privacy training
  • Regular security audits

4. Your Rights

You have the right to:

  • Access your records
  • Request corrections
  • Receive copies of records
  • Know how your information is used

5. Confidentiality Limits

Confidentiality may be broken in cases of:

  • Risk of harm to self or others
  • Suspected abuse of vulnerable persons
  • Legal requirements or court orders
  • Insurance billing requirements

Questions or Concerns?

If you have questions about our terms or privacy policy, please contact our privacy officer:

[email protected]

Last updated: January 2025